“I liked her as a person. I felt she was honest and fair, I could trust her. [I knew]She wouldn’t allow me to run up a humungous bill unnecessarily and would blow the whistle when I was getting to a dangerous area – which she did. She’s honest and straight forward, and I could communicate with her. I have a certain amount of expertise because I have a background in qualified pension plans, so I understand certain legal concepts. She could explain it to me so I could understand it. She didn’t talk down to me, didn’t tell me to sit quietly in corner and let her do things.”